Terms of service

Last Updated: 3/11/2025

Welcome to Vegan Délice. By using our website and services, you agree to the following terms. Please read them carefully.

1. General Information

  • This website is operated by Vegan Délice. Throughout the site, the terms “we,” “us,” and “our” refer to the business.
  • By accessing or purchasing from our website, you agree to these Terms of Service and all applicable laws.

2. Orders & Payments

  • All orders must be placed through our website.
  • We accept [list payment methods: credit cards, PayPal, etc.].
  • Orders are only confirmed once payment has been received.
  • For our Fine Dining Experiences, an 18% service charge will be added to the final bill for parties of six (6) guests or more. 

3. Shipping & Delivery

  • Meal preps are available for delivery 1 or 2 times per month in Guayama, Caguas, and San Juan.
  • Deliveries to Caguas & San Juan have a $5.00 fee + tax.
  •  All orders must be picked up on the date and time previously agreed upon. If the customer fails to collect their order during the designated window, the items must be picked up at our restaurant location at a time coordinated directly with the chef.

  • At the chef’s discretion, meals may be stored and delivered during the next available distribution round. However, this is not guaranteed and is subject to availability, storage conditions, and product integrity.

4. No Returns or Refunds

  • All sales are final. We do not accept returns, exchanges, or refunds.
  • We do not offer refunds or replacements for unclaimed orders.
  • If you receive an incorrect or damaged item, please contact us within 24 hours so we can resolve the issue.
  • For Fine Dining experience cancellation policies, please refer to the Return & Refund Policy or the product description.

5. Customer Responsibilities

  • It is the customer’s responsibility to provide accurate contact and delivery information.
  • If no one is available to receive the order the order will be forfeited without a refund.

  • Guests attending our Fine Dining Experiences are responsible for notifying us of any food allergies or dietary restrictions at least 72 hours in advance.

    Failure to provide timely notice may result in our inability to accommodate such requests. No adjustments will be made the day of the event, and no refunds or credits will be issued in such cases.

6. Modifications to the Service & Prices

  • We reserve the right to modify or discontinue any service or product at any time without notice.
  • Prices are subject to change at any time without prior notice.

7. Limitation of Liability

  • We are not responsible for any allergic reactions or adverse effects from our products.
  • We do not guarantee uninterrupted access to the website and are not liable for delays due to unforeseen circumstances.

8. Policy on Food Allergies and Dietary Restrictions

  • Our fine dining experience is presented as a fixed tasting menu, intentionally designed to highlight specific ingredients, culinary techniques, and a cohesive gastronomic narrative.

    Due to the nature of the menu, not all food allergies or dietary restrictions can be accommodated. For this reason, we strongly encourage guests to contact us before making a reservation to confirm whether an accommodation is possible.

    If an allergy or restriction compromises the integrity, concept, or execution of the menu, adjustments will not be possible.

    All allergies must be communicated at least 72 hours in advance via direct message or through our official reservations number.
    Requests disclosed on the day of the event cannot be guaranteed.

    Each element of the menu is planned in advance to ensure a cohesive, safe, and high-quality culinary experience, and we appreciate your understanding.

9. Service Animal and Pet Access Policy

  • For health, hygiene, and local regulatory reasons, pets are not allowed in our establishment.
  • Only service animals, as defined by the Americans with Disabilities Act (ADA), are permitted. A service animal is a dog that has been individually trained to perform specific tasks for the benefit of a person with a disability.
  • Emotional support animals, therapy animals, and companion animals do not qualify as service animals under the ADA.
  • Our staff is allowed to ask the two questions permitted by law:
    • Is this animal required because of a disability? 
    • What task or work has the animal been trained to perform?

9. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

📧 Email: vegandelice.pr@gmail.com
📞 Phone: 939-245-8827